- Q: Why register?
- Q: What do you do with all the information I provide?
- Q: How does your email list work?
- Q: How do I create a retail account?
- Q: What if I've forgotten my password?
- Q: How can I setup a wholesale account with you?
Candles and Wax Melts
- Q: What is the difference between City Creek Candles and other brands?
- Q: How strong is the fragrance in City Creek Candles?
- Q: How do I know my order went through?
- Q: Why can't I find my order under order history?
- Q: Why do you need a billing address?
- Q: What credit cards do you accept?
- Q: What are the minimums and do I have to order the minimums?
- Q: I placed my order during the weekend. When will you process my order?
- Q: Can I change my order after I submit it?
- Q: I don't live in the U.S., can I still order from you?
- Q: Whom do I contact if I have a question?
- Q: What are your hours of operation?
- Q: Does City Creek Candles have a return policy?
- Q: Do you offer priority delivery?
- Q: How long will it take to receive my order?
- Q: What if an item is defective or arrives damaged?
A: If your product arrives damaged or is in any way defective please call our customer service department at 1-800-262-2305 Monday - Friday from 8am to 5pm MST. Please have your order number ready. Your account will be credited or replacement product shipped promptly.
- Q: Does City Creek Candles charge shipping on wholesale orders?