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Candles and Wax Melts


  • Q: How do I know my order went through?
    A: You will receive confirmation through email once your order has been received.  If you do not receive a confirmation email from us in 24 hours please check your email "Spam" folder.  If after 4 working days you still have not received a confirmation email from us please call our customer service department (1-800-262-2305).
  • Q: Why can't I find my order under order history?
    A: Please allow 48 hours for order processing on all but expedited orders. The order will appear 24-48 hours after the order is placed in your on-line order history. If you are concerned that the order may have not been completed, please contact customer service at 1-800-262-2305 before placing the order again. This will help avoid duplicate orders.
  • Q: Why do you need a billing address?
    A: It's a security measure. Credit card companies require us to confirm that your billing address is the same as the address for the credit card.
  • Q: What credit cards do you accept?
    A: We accept Visa and MasterCard for retail orders and Visa, MasterCard, American Express and Discover for wholesale orders.
  • Q: What are the minimums and do I have to order the minimums?
    A: Minimum dollar amounts on opening orders are $300.00 and $100.00 on reorders.  Minimums are also set by the products master case quantity.  We set minimums in order to keep shipping charges as low as possible, so we do require that you order in minimum quantities.  We do however give you the option to mix and match colors/designs of like product in order to reach minimums.
  • Q: I placed my order during the weekend. When will you process my order?
    A: We process orders placed on the weekends on the following Monday. If you place an order on a holiday, we process the order on the following business day.
  • Q: Can I change my order after I submit it?
    A: Orders are processed in one to two business days. If you need to make a change please call customer service at 1-800-262-2305 as soon as possible.
  • Q: I don't live in the U.S., can I still order from you?
    A: Yes! Please contact our Customer Service at 1-800-262-2305 for orders outside of the U.S. and we will be glad to help you.
  • Q: Whom do I contact if I have a question?
    A: Call us at 1-800-262-2305, Monday through Friday 8:00 a.m. - 5:00 p.m. MST.
  • Q: What are your hours of operation?
    A: We are open Monday - Friday from 8am to 5pm MST.


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